SHIPPING POLICY
We are not responsible of any missing packages. Once it is shipped and in the carrier's possession, you would have to contact them to either file a claim or ask them to help you find your package. Since it is not in our control once it is in transit- we cannot give away another blanket or pay for another label for you. If you would still like to receive the item please purchase another one. We are truly sorry for this inconvenience and we appreciate your understanding.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact us at bangtanblankies@gmail.com. We’ll send you instructions on how and where to send your package. Customers would pay for the shipping return/ label.
EXCHANGES
We do accept exchanges. You would be responsible for paying for the return label and shipping for the new package.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
FAQ
Q. WHAT ARE THE MEASUREMENTS OF THE BLANKIES?
A. WE CARRY 2 SIZES. NORMAL AND LARGE. PLEASE CHECK THE PRODUCT'S DESCRIPTION FOR EXACT MEASUREMENTS.
Q. WHAT IS THE MATERIAL OF THE BLANKET?
A. FAUX RABBIT
Q. DO YOU ACCEPT RETURNS?
Q. YES, WE HAVE A 30 DAY RETURN POLICY. PLEASE EMAIL US AT BANGTANBLANKIES@GMAIL.COM FOR US TO HELP WITH YOUR RETURN. OUR DETAILED RETURN POLICY IS ALSO LOCATED AT THE BOTTOM AT CHECK OUT.
Q. DO YOU ACCEPT EXCHANGES?
A. YES, BUT YOU WOULD HAVE TO PAY FOR THE SHIPPING AGAIN. PLEASE EMAIL FOR MORE DETAILS.
Q. WHAT IF YOU WERE SENT THE WRONG ITEM?
A. WE WILL SEND YOU A RETURN LABEL FOR FREE AND THEN WE WILL SEND YOU YOUR CORRECT ONE
Q. WHAT IF I ORDERED/PRE-ORDERED A MONTH+ AGO AND IT STILL HASN'T ARRIVED?
A. USPS AND UPS AND ALL OTHER CARRIERS ARE EXTREMELY DELAYED AND IN HIGH DEMAND CURRENTLY SO YOUR PACKAGES MAY ARRIVE LATER THAN USUAL.
Q. DO YOU SHIP INTERNATIONALLY?
A. YES, YOU CAN ALSO CHANGE THE WEBSITE TO YOUR LANGUAGE AND ALSO YOUR CURRENCY AT THE BOTTOM OF THE WEBSITE.
Q. WHERE ARE YOU BASED?
A. RIVERSIDE/CORONA, USA. YOU CAN ALSO PICK UP IN PERSON.
Q. WHAT ARE THE CARE INSTRUCTIONS?
A. MACHINE AND HAND WASHABLE BUT AIR DRY ONLY. LOW HEAT OR POLYESTER MODE FOR IRONING.
Q. ARE YOU LOOKING TO EXPAND YOUR TEAM?
A. YES, IF YOU ARE IN THE RIVERSIDE AREA PLEASE SEND US YOUR RESUME VIA EMAIL. WE ARE LOOKING FOR PHOTOGRAPHERS, TIK TOKERS, SOCIAL MEDIA MANAGERS, PACKING AND SHIPPING MANAGERS AND DIGITAL ARTISTS.
